Save the complete trip record
Keep the booking, pickup and destination, driver and vehicle identity, timestamps, route, receipt, support messages, cancellation information, and screenshots without editing the originals.
Identify the app phase
Coverage questions may depend on whether the driver was offline, available, matched, traveling to pickup, or carrying a passenger. Record facts without assuming which policy applies.
Map every vehicle and property area
An event may involve another driver, a terminal or hotel curb, a parking operator, a road authority, or an employer. Pinpoint the actual location and movement.